He did not realize until it was revealed several weeks later that he had lost to a machine. The Turing test used to be the gold standard for proving machine intelligence. Anthem, a major health insurer covering more than 45 million people, has no shortage of data, and it also has a technology staff of a few thousand including data scientists, A.I. IBM’s Watson Assistant is one of many tools Anthem uses. Creating software that can determine the essence of a person’s inquiry is a central challenge. What can chatbots do better than humans? Availability and response time Even with […]